This deters the vast majority of users from behaving inappropriately or committing crimes — they will be kicked off the platform if they get too many bad reviews.
The company also has a 24/7 customer-experience team that is available to talk to Airbnb users who find themselves in trouble.
Sophie Dand, a teacher who has used Airbnb, told Business Insider that her male host in Hvar, Croatia, cancelled a booking he had agreed to with a family when he found out that Dand and her three female friends in their 20s wanted to stay with him.
Airbnb allows guests and hosts to leave reviews for each other.
Founded in 2008, the San Francisco-based company has an app and website that lets people rent out their rooms and properties for short stays to travellers in return for a 3% commission.I got seriously afraid but I didn't want to say anything as I was scared about his reaction.The worst was on Sunday morning when I woke up and he was staring at me. I contacted Airbnb, and at the end they said it was my word against his so they couldn't do anything except send me a coupon as a refund for the last night I didn't spend there.But don't get the wrong idea about the site, it is very professional." Sam Berko, another Quora user who has not filled out his profile, simply wrote: "Yup." Business Insider contacted Wagner and Sam to confirm these incidents but did not hear back.The vast majority of the sexual encounters occurring over Airbnb appear to be fun and consensual, but a small number of incidents suggest the platform may be being exploited by the occasional host.
Regarding Lopez's accusations, Airbnb told The Independent: "While the issue of sexual assault is a global challenge — and different laws in different countries impact what a web platform can do to help there is nothing more important to us than the safety of our community." Airbnb user Susy Anese, an Italian who lives in London, told Business Insider: "I literally had to run away from my host in Paris and report him.